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Ross Stores, Inc. Store Manager in Charlotte, North Carolina
Responsible for all phases of the Stores' operations. Manages and controls the operations of the Store to ensure that Company standards and expectations are consistently met. Executes business plan and associated programs that will deliver the desired sales and profit results, while maintaining high quality Customer service. Recruits, trains and develops Associates. Manages the operations of the Stockroom to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and maintains tight control of all merchandise and Company assets.
Maintaining a Safe & Secure Environment:
Understands that Safety is the number one priority and practices safe behaviors in everything they do.
Ensures all Associates understand and can execute emergency operating procedures.
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
Ensures execution of monthly safety meetings.
Treats All Customers and Associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand:
Represents and supports the Company brand at all times.
Maintains and models a professional appearance, in accordance with the Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.
Manages Store to ensure a clean, neat, easy to shop environment.
Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing
Ensures merchandise is presented and organized in accordance with the Company merchandising guidelines.
Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Monitors the maintenance of Customer Service, Sizing and Markdowns to Company expectations.
Ensures markdowns are processed according to policy on an accurate and timely basis.
Conducts "Code 50" package inspections.
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence of the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
Responsible for training Associates on Loss Prevention awareness and Store shortage goals.
Monitors mark-out-of-stock policy to ensure proper administration.
As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
General Operating Requirements:
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Analyzes Store reports to evaluate controllable expenses and overall Store performance.
Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
Ensures proper scheduling of Associates to meet business objectives.
Accepts special assignments as directed by leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, Payroll reporting as needed.
Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
Through Selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contest and training.
Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
Ensures compliance with Ross personnel policies and procedures.
Manages Associate Relations issues, consulting with the District Manager as needed.
Ensures compliance with all State, Local and Federal regulations.
Assists in the management of and continuous monitoring of actual expenditures to be within budget.
Controls Payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Learning on the Fly
Developing Effective Teams
Dealing with Ambiguity
Managing and Measuring Work
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Five or more years of Store management experience in a retail environment.
Must maintain a high level of customer service
Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
Ability to train, coach and develop Associates at all levels.
Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
Must exercise considerable independent judgement and discretion.
Ability to work evenings and weekends.
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 20 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.
Certain assignments may require other qualifications and skills.
Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.