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Ross Stores, Inc. Manager, Learning & Development in Dublin, California


The Manager of Learning and Organization Development for Ross Stores, Inc. will help identify, develop, implement, and evaluate key learning and development initiatives across multiple business units using various learning platforms. The ideal candidate will be able to partner with the department’s Director and other HR team members to build a world class Learning and Organization Development team that offers custom and off the shelf learning and development solutions.

Core skills and experience:

•Exceptional multi-platform facilitation skills required.

•Subject matter expertise: instructional design and/or adult learning theory, eLearn development, leadership and management practices, communication theory, or other related topics.

•Experience in learning program design, implementation, and management.

•Proven track record in building collaborative partnerships within the business and HR.

•Experience managing or leveraging Learning Management Systems preferred.

Other success factors for this candidate include:

•Comfort operating in a fast-paced environment with the ability to successfully multitask and meet all deadlines and customer demands.

•Ability to match personal work style and approach to a variety of subcultures and clients.

•Comfort around senior leadership.

•Ability to network, make first contact, and build client relationships.

•Commitment to continuous learning and development.


•Content Development: Design multi-platform content to support targeted employee development efforts using best practices in adult learning theory and instructional design.40

•Facilitation: Deliver quality training programs through various platforms.25

•Consulting: Partner with HR and business leaders to identify, develop, and implement solutions targeting employee development and overall talent management solutions (engage, grow, and retain).15

•Program and Project Management: Design, develop, implement and manage targeted learning programs and initiatives.15

•Evaluation: Assess overall impact and effectiveness of learning programs.5


•Problem Solving and Critical Thinking (Strategic agility, decision quality, data gathering and analysis)•Drive to Succeed (Action oriented, perseverance, dealing with ambiguity)

•Customer/User Focus (Negotiating, contracting, approachability, service orientation)•Business Acumen (understanding of the fundamental aspects of our business)

•Communication Skills (Interpersonal savvy, presentation skills, written communication, motivating others, conflict management, comfort around higher management)•Learning Agility (ability to grasp and apply new concepts and information in a fast paced environment)

•Program and Project Management (Organizing, planning, time management, process management)•Technical Savvy (comfort working with and around new technologies)


•Bachelor's Degree required; Advanced degree in Organization Development, Industrial-Organizational Psychology, or a related field preferred.

•Special consideration to eLearn development skills in Java, Flash, and or quick authoring tools like Brainshark or Captivate.

•Special consideration to certifications in Executive Coaching, Competency Suites, 360 feedback tools, MBTI, Emotional Intelligence assessments, or other psychometric tools.

•Proven track record with at least 5 years of experience in training or client facing roles.




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.