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Ross Stores, Inc. Zone Administrative Assistant in Hoffman Estates, Illinois



  • Performs general secretarial/administrative duties to include: answering phones, word processing, creating spreadsheets, processing mail, supply ordering, filing and preparing/interpreting reports.
  • Compiles weekly/monthly/quarterly District/Regional reports including Management Training Reports, personnel rosters, Star and Store Visit results and Field survey data.
  • Makes conference call, meeting and travel arrangements as needed.
  • Works independently on various long and short-term projects pertaining to Operations. Coordinates multiple projects and tasks and re-prioritizes as necessary. Accepts special assignments as directed.
  • Communicates general information to Field Management and collects follow-up with an attention to detail.
  • Handles confidential information with discretion, i.e., Field Management performance appraisals, salary information, etc.
  • Reviews and audits all in-coming expense reports prior to Regional Vice President approval. Also researches monthly P & L statements.
  • Customer Service
  • Interfaces with and provides support to Regional Vice Presidents, Zone Directors, District Managers and other administrative assistants in Store Operations. Serves as the main point of contact for the Regional Office and represents the Office with a high level of customer service.
  • Handles customer complaints for the Region, researching and responding to all issues as needed.


  • Customer Service
  • Adaptability
  • Communication
  • Independence
  • Planning and Organizing